Please kindly read these terms and conditions carefully. On booking online or signing our booking form when making reservation over the phone or by email, you are deemed to have read and accepted our Booking Conditions, and are accepting the terms of these conditions on behalf of all persons in the party.
The reservation request should be sent by email or BOOKING ENQUIRY form to:
INDOCHINA JUNK JSC
Sales Office: No 58, Au Trieu street – Hoan Kiem dist. – Hanoi – Vietnam
Tel: (+84-24) 3926 4085 – Fax: (+84-24) 3923 2560
Website: www.indochina-junk.com – Email: [email protected]
The reservation is validated only if you received a confirmation from Indochina Junk and secured with deposit. Any amendment should be sent and approved by Indochina Junk in advance.
HOW TO BOOK TOUR ?
Step 1: Select a Tour
Browse our pages to select the trip and itinerary of your interest, after considering other detail information in the program you click to BOOKING ENQUIRY at the top of the page to send your request.
Step 2: Customize your trip and provide us with necessary information
Step 3: Submit Your Booking Request
After filling the necessary information click” Submit” to send your request to us. You will receive our response within 24 hours, in order to avoid any interception or loss, we recommend you to check your SPAM/JUNK mail folder. If you do not receive any response within 24 hours, please resend us your request to [email protected] or make a call to us.
Step 4: Accept booking procedures, price and process payment
When you receive our response with price, availability and other details from our sales team and you fully accept the procedures; please send us an email to inform your acceptance. Our sales staffs will send you payment link for deposit to secure your booking. The remainder of the tour charge will be collected later upon arrival in Vietnam
Step 5: Receive a Service Voucher
Once we receive your payment (Deposit or full payment) a Service Voucher will be send to you as a final confirmation of your reservation.
Step 6: Fill in Registration form and Pick up address
After the final confirmation of your reservation, we request you to fill in a form to give us the details of pickup address (our shuttle bus pick up at hotels in Hanoi Old Quarter), wishes for a special
diet and check in details, including your full name, year of birth, gender, nationality, passport No, Visa
expiry date to Vietnam. We request you to provide this information to us at least one day before departure.
DEPOSIT AND BALANCE PAYMENT
A deposit of 35% – 50% of the total tour price is required upon a confirmation of your booking. Full payment is required depending on the suppliers’ policy or the last minute bookings. Once a deposit is received it is understood that you have read, understood and accepted all our Terms and Conditions.
Your balance can be paid at least 1 day prior to the departure date. So please kindly stop by our office at No 58, Au Trieu street – Hoan Kiem dist. – Hanoi to settle. We open every day from 8.30 – 12.00 & 1.30 – 6.30pm. We are happy to receive your full payment in cash (VND or USD) or credit card, if you pay by credit charge, 3% service charge will be applied.
If you do not have time to visit our office in Hanoi, please inform our sales staffs so we can arrange alternative payment method and advise you.
We accept online payment by credit card with ONEPAY, a secured payment gateway for Master Card, Visa, and American Express. We will send you secured payment links once you accept this method.
You can also choose payment by Bank Transfer, Western Union. Please, kindly note that the payment fees are not inclusive in price.
You can choose to pay the remainder of your balance by cash or credit card at our office in Hanoi or Halong Bay. For credit card payments, a 3% bank fee is added for each transaction.
Cancellation by customers
Any cancellation should be referred to Indochina Junk sales office in writing by email, following these below terms.
Cancellation by us
We reserve the right to cancel your booking under some unavoidable circumstances like: weather conditions, wars, civil strife, industrial disputes, natural disasters, terrorism, or order from the Local Authority. If we cancel your booking, you can either get a refund or accept an alternative from us of equivalent or similar standard and price, if one is available, and we will always refund the difference in price if the alternative is of a lower standard and price.
Cancellation by weather conditions (controlled and informed by local authority)
Without prior notice, the cruise trip could be postponed, shortened or cancelled due to unexpected bad weather, including storm/ typhoon (summer), cyclone, thunder storm, foggy days (winter), monsoon (winter)… The cruise operation is out of Indochina Junk’s control under these weather issues.
For the details of each cancellation event because of bad weather, charge and refund policy, please read more of our Weather and Cruise Cancellation.
All cancellations must be received in writing, sent to us via email. Before a determination regarding a refund can be made, all cruises documents must be returned to Indochina Junk. All refund requests pertaining to cruise and other service are subject to final review by Indochina Junk.
In case of tour cancellation by bad weather, refund will be made fully or partly based on service that has been delivered to customers before cancellation.
Please note that, refund does not including service fee for payment by credit card or online payment.
No refunds will be made for unused services or no-shows. It is up to 15 days for any refund to appear in your bank account statement.
LIQUOR AND BEVERAGE POLICY
We have a wide variety of drinks including alcoholic and non-alcoholic beverages on board. Guests are not recommended to bring these drinks. If you would like to request any special alcoholic or non-alcoholic beverages then please contact our Sales and Reservation Department in advance.
Insurance on board is purchased for passengers due to the requirement of Vietnamese law, and it covers only the basic accidents so we strongly recommend you purchase your own insurance before departing for Vietnam and before joining the cruise with us.
Service Voucher will be compiled after the deposit has been received and sent to guests prior to departure. These documents will be sent via email, and should be printed out by participants and retained as a receipt.
It is the guest’s obligation to obtain a valid passport, visas and public health documents, travel insurance for your travelling time in Vietnam.
PERSONAL PROPERTY AND BELONGINGS
Once we confirm the reservation with you, all possible care is taken to ensure that the services supplied maintain the highest possible standards and follow what we describe in the itinerary. However, we are not responsible for any problems arising from the booking or services that we do not directly control.
Please pay attention to your valued properties. We have no responsibility for the loss or damage of luggage due to the delay, accident, natural disaster or political actions, except for the properties kept in our security boxes at our reception desk on board.
We have no responsibility for any mental or physical injury, illness, loss or death when such damages were neither the result of a physical injury to the Passenger, nor the result of that passenger having been not at actual risk of physical injury, nor intentionally inflicted by us.
If there is a dispute among a passengers, Indochina Junk and/or a third party, Vietnamese law will be applied.
* Sharing option: sharing boat with other group, private cabin.
** Charter option: hiring the whole boat for a group.